Steps to be Followed when HP ePrint Not Working
The ePrint service from HP lets you print from anywhere with an active Internet connection and is a secure cloud-based service. Email the document or photo you want to print directly to the printer and moreover, for an ePrint job to be successful, the printer should be turned on and connected to the web.
How to Use HP ePrint
- Open an Email application
- Choose the option “compose” new email message or “forward” email
- Attach a photo or document, such as a JPEG photo, Microsoft Word, or PDF file and/or forward an email you’d like to print
- Type the email address of the printer (for example, myprinter@hpeprint.com)
- Send the email
- Get a “successful print” status note (email feedback will also indicate if there was a problem with remote printing)
When HP ePrint Not Working
Printing with HP ePrint will be a smooth and tireless experience but sometimes times there might be some instances where the ePrint is not working. Kindly follow the below steps when you face such a situation. The steps followed when HP ePrint is not working is of three stages
- Check for the Printer Status
- Check ePrint mail and print job requirements
- Resolving the network connections for the printer
HP ePrint Not Working
Check for the Printer Status
- In the first place, check for the printer’s Internet connection and printing requirements
- Moreover, turn off the printer and turn it on to clear any prevailing issues
- Take a test print from a device on the exact local network. In case a connection error is displayed or if the printer device is not found it means that the issue is with the network connection
- Likewise, ensure that the web services option in the printer is enabled
- For Printers with a touchscreen or LCD display, Touch the HP ePrint icon, and then touch Settings. Or reach to the Web Services menu under Network Setup or Wireless Settings
- The Web Services status displays with instructions
- For Printers without a touchscreen or LCD display, print a network configuration or self-test page to obtain the printer IP address, and consequently, enter it in the web browser address to open the Embedded Web Server. Tap the Web Services tab to turn on the feature
- Send an ePrint job. If the issue persists, continue to the next step
Check ePrint Email and Print Job Requirements
- Thereupon open the browser and in the address bar, type the printer IP address, and press the Enter, in case a website security certificate is displayed in the browser, click on Continue
- Consequently, the Embedded Web Server information page will open
- Now click on the Web services. If the Web Services Summary web page is shown, then it means it is already enabled. If the Web Services Setup web page is not listed, then click on Continue, and select Enable or Turn On
- To enable the web service, follow the instructions displaying on the screen, and now send the document for printing through ePrint
- Furthermore, if the issue persists, then proceed to the HP wireless printer troubleshooting instructions
Resolve the Network Connection for the Printer
- Solve the common HP printer problems that prevent the device from connecting to the local network.
- In the first place, ensure that the wireless signal of the printer is turned ON, and it is connected with the exact network as the mobile device or computer
- Several printers of HP have a wireless configuration set up assistant in their control panel network or Wireless Settings menu. Using the set up assistant connect the HP printer to the network
- The wireless signal can be weak at a greater distance. Now move the computer and printer closer to the Wi-Fi router, but no more than 1.8 meters
- Place the computer and printer in such a way that a metal object emitting radio signal does not interfere with the Wi-Fi signal
- Reset the router, for assistance router reset, check in the router’s user manual, or contact your internet provider or the network administrator
- Likewise, check the router’s band settings too, there are routers that work on 2.4 GHz and 5 GHz frequency bands, but not all printers of HP support them
- Additionally, make sure that the 2.4 GHz router band is turned on and is broadcasting. In case the wireless router broadcasts separate SSIDs for each band, then connect the printer to the respective 2.4 GHz band network name
- Firewall maythwart the wireless printer from accessing the system. Set up or alter the firewall’s setting to make it allow wireless printing
- Now, the printer can also bypass automatic IP address assigned by DHCP. Instead, use a valid IP address for use on the local network
By following the above instructions your HP ePrint not working issues should have been resolved. Even though after trying all the above steps, the issue persists, then kindly take the support and assistance of our HP printer support experts @ +1-855-370-3820 or https://www.hpeprint.us/, they would be more than happy to help you.